Frequently Asked Questions
Everything you need to know about your Voile Chic experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that for hygiene reasons, certain products like under-scarves and face masks are final sale.
How should I care for my delicate fabrics?
To maintain the longevity of your items, we recommend hand washing in cold water with mild detergent or using a delicate machine cycle in a mesh laundry bag. Always air dry away from direct sunlight.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our partner providers.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.